Refunds

Refunds are typically accepted within 30 days of the parcel delivery date.

Upon receiving your package, if there are any issues, please contact our support team immediately, including but not limited to the following reasons:

Package not received normally

Yes, if you have not received your package after the normal delivery date, we guarantee to refund or resend your order, unless the customer is responsible for the delivery failure, such as providing an incorrect shipping address, inability to complete customs clearance due to customer reasons, etc.

Note: In case of the following issues:

Extreme weather, post office delays, customs clearance, local protests, etc. In these cases, we cannot guarantee on-time delivery, but we will do our best to support you. Thank you.

Some items are missing from my shipment

First, check if you have received all the boxes associated with your order. Then completely empty each box received; sometimes small parts can get stuck in crevices or packaging materials. If you still cannot find your items, please email customer service immediately. Include a description of the missing quantity and pictures of the entire package of goods. We will forward them to our warehouse to check surveillance records and packaging picture logs.

Steps:

1. Send an email to the support team for authorization.

2. We will inspect and verify these issues.

3. Provide solutions to customers based on specific circumstances.

Returns

By returning the product to the store, the customer certifies that the product was purchased from the store and that there has been no substitution, in whole or in part, of the same product from another supplier, distributor, or other source of such products. Returns should be in original packaging and unused (except for defects). ESD or moisture-sensitive products should not be opened unless under controlled conditions.

General Rules:

Returns are typically accepted within 365 days of the parcel delivery date.

When a customer requests a return due to ‘non-original/counterfeit/quality issues’, the return or exchange requires an effective quality report issued by an authoritative third-party organization recognized by our company.

If the reason for the return is due to the customer (such as purchasing the wrong parts, etc.), the customer shall pay any customs fees and other charges.

Return shipping charges must be prepaid; we do not accept Cash on Delivery (COD) shipments.